Our Purpose

Our purpose is to improve the financial wellbeing of our clients by providing long-term sustainable solutions for their Fixed Operations departments.  This requires continually refining our training practices and tools to provide value. 

We truly believe that education will lead to improvement.  Our mission is to challenge our customers to help themselves-to coach and educate, not consult.  Through this approach our clients will become self-reliant and continue to grow regardless of market circumstances. 

By maintaining our purpose we will provide a value to our customers and be confident in them recommending our services to others.   Our gratification while partially financial comes from knowing we have improved our customer's business.

Our Mission

CME & Associates is a profitable well maintained corporation that conducts business with honesty, integrity and professionalism.  Through these principles we will establish strong relationships with our business associates, employees, customers and within our community. 

We will provide a blended training approach that includes technology coaching along with the traditional process and people focus.  We understand each of our customers is different.  As such, we tailor our strategy and scope to meet the need of that individual customer.  We use metrics to allow accountability.  We will stay with our customer over a long period of time to verify improvements are made and maintained.

Our business practices will reflect a one-to-one customer relationship that makes each customer and employee realize their importance.  By keeping our employees on the cutting-edge we can respond efficiently to our customers concerns, and provide service that not only meets but exceeds their expectations.  Our solutions will result in financial and customer satisfaction results that significantly exceed the cost of our services and result in a return on investment.  Through this focus, we will continue to grow and develop new opportunities for our employees and customers

 

Our Strategy

  •  We analyze all aspects of Fixed Operations: the people, the processes and the computer system. 

  •  We coach your team to develop solutions

  •  We tailor our plans to meet our customer's needs - ONE SIZE DOES NOT FIT ALL.

  •  Our personnel have dealership experience with direct process and technology solutions.

  •  We establish metrics and reporting that sustain improvement.

  •  We implement action plans that outline ownership and timetables.

  •  We educate our client so they can maintain the improvements in performance on their own 

    •  

    " I know of no more encouraging fact than the unquestionable ability

    of man to elevate his life by conscious behavior"

     Henry David Thoreau