This is a brief survey for you to use to ask your personnel about the computer.  Conduct only the portions for the applications you have purchased.  Please place an "X" for the answer that applies.  On the bottom is the scoring of the survey.

1.    I spend $__________ per month for my Service Invoicing System

Application Usage Yes No Unsure
All maintenance operations have been defined and priced

My advisors do not have to consult a book to find labor operations
Advisors find the computer easy to use
All recall/campaign operations are in the computer 

 

 2.   I spend $___________ per month for my Parts Inventory Management system

Application Usage Yes No Unsure
I track idle inventory monthly

Special order parts are tracked and returned
My inventory is based on turn-rate
My stock order utilization is over industry average 
My fill rate is over 75%
I never run out of fast moving parts

 

3.    I use computer reports to manage my departments

Application Usage Yes No Unsure
My DOC shows the current status of the department

Gross profit is managed daily
We track the effective labor rate
We track the parts and labor sales for each advisor
We track the parts sales for each counterperson
Work-in-process is current (15 days or less)

 

4.    I spend $__________ per month for a  Service Retail Pricing Application (SRG, SPS, etc.)     

Application Usage Yes No Unsure
We use it to price all my retail repairs

We use it on all estimates given to the customer
Technicians use this to generate estimates - they do not go to parts
It is updated/reviewed quarterly for accurate pricing

 

 5.  I spend $___________ per month for a computer dispatch system (Automated Dispatch)  

Application Usage Yes No Unsure
My dispatcher does not use a paper log

The technicians are at least 120% efficient
My dispatcher overrides the computer less than 15%
My computer gives me accurate promise times
My shop capacity is accurate
The setups are reviewed/updated monthly

  

6.   I spend $__________ per month for my technicians to be on computer  (ESI,ERO,etc)   

Application Usage Yes No Unsure
I do not have a dispatcher

I do not use paper hard copies in the shop
My technicians always go to the computer to get their work
My technicians request parts through the computer

 

 

 Score Survey