Lateral Support Groups...Boy there is a buzzword going around the industry.  Can they be more efficient...yes?  Can they be more productive...yes?  Will they put control into the hands of the people who should have it...yes?  Are there companies out there that will help you install the system...yes?  What happens when you do?  

First get ready to pay.  Next, if you currently have an automated dispatching system or your technicians get their assignments via the computer system...turn it off.  You paid for your service computer system to automatically dispatch your tickets to your technicians so you can be more efficient and productive.  But, the "experts" say to be efficient and productive with lateral support, you have to stop using a system that makes you efficient and productive.  Confused yet?

What these experts do not understand is technology.  They do not understand how to make the computer system work for you.  They do not know how to align your computer with lateral support groups so you can be efficient and productive with high customer satisfaction.  They do not understand it so they avoid it.

Our Automated Lateral Support Group training solution allows you to use the computer system.  We align your computer system with lateral support groups for almost half the price and with better results.  By using the computer system you can insure consistency and implement the system in less time and with less aggravation.  Get a return on your investment, don't force your service department to overcome paying for applications you do not use

Key Benefits

• Return on Investment
• Shorter implementation time
• Less cost
• Consistency which leads to customer satisfaction
• Higher employee morale

Program Overview

• Teaching the concepts behind lateral support groups

• Identifying the personnel changes that will occur when groups are installed

• Establishing groups of technician outlined by skill sets

• Review Advisor and technician pay plan to verify they align with management objectives

• Teaching and installing advisor responsibilities under a lateral support program

• Setup system to establishing accurate promise times

• Establish ticket flow to maximize efficiencies

• Adapt Priority Codes to improve dispatching and repair process

• Setup system to produce accurate Shop Capacity and Load screens

• Implement parts requests and picking tickets to increase technician efficiency

• Adapt and/or establish computer labor operation codes that work for the technicians and management

• Define metrics and implement tracking procedures for management

• Provide dealership performance in target categories monthly for six months