Dispatching and Service can be done in a dispatch or lateral support group environment
* Your service department makes its money through the productivity of your technicians. You build a loyal customer base by getting vehicles completed on time and properly. Let us show you how!
Key Benefits
- More Service Labor Sales
- Better Labor Gross Profit Margin
- Higher Productivity/Efficiency
- Higher Facility Utilization
- Return on Investment for computer system
- Higher department morale
- Meeting Promise Times Consistently = Customer Satisfaction
Capabilities
- Analyze Service Department financial performance and review effective rate criteria
- Analyze dispatcher performance
- Analyze dispatching process
- Analyze Service Advisor performance
- Review Technician pay plans or incentives to verify they align with management objectives
- Analyze technician performance for productivity and efficiency
- Analyze CSI and identify drivers for your customer base
- Review system setups to establish accurate dispatching rules
- Review system setups to establishing accurate promise times
- Review ticket flow to maximize efficiencies
- Review and adapt Priority Codes to improve dispatching and repair process
- Review system setup to produce accurate Shop Capacity and Loading
- Review or implement parts requests and picking tickets to increase technician efficiency
- Adapt and/or establish computer labor operation codes that work for the technicians and management
- Define metrics and implement tracking procedures for management