Dispatching and Service Scheduling (can be done in a dispatch or lateral support group environment)

*     Your service department makes its money through the productivity of your technicians.  You build a loyal customer base by getting vehicles completed on time and properly.  Let CME show you how!

Key Benefits

• More Service Labor Sales
• Better Labor Gross Profit Margin
• Higher Productivity/Efficiency
• Higher Facility Utilization
• Return on Investment for computer system
• Higher department morale
• Meeting Promise Times Consistently = Customer Satisfaction

Capabilities

• Analyze Service Department financial performance and review effective rate criteria

• Analyze dispatcher performance

• Analyze dispatching process

• Analyze Service Advisor performance

• Review Technician pay plans or incentives to verify they align with management objectives

• Analyze technician performance for productivity and efficiency

• Analyze CSI and identify drivers for your customer base

• Review system setups to establish accurate dispatching rules

• Review system setups to establishing accurate promise times

• Review ticket flow to maximize efficiencies

• Review and adapt Priority Codes to improve dispatching and repair process

• Review system setup to produce accurate Shop Capacity and Loading

• Review or implement parts requests and picking tickets to increase technician efficiency

• Adapt and/or establish computer labor operation codes that work for the technicians and management

• Define metrics and implement tracking procedures for management